At Custom Your Charms, we are committed to delivering your customized products with care and efficiency. Our production facility is located in Vietnam, so all orders are shipped from Vietnam to the US and other international destinations. Below, you'll find the details of our shipping and delivery process for orders from Vietnam to the US, as well as worldwide shipping.

1. Shipping from Vietnam to the US

Processing Time

All orders are processed and shipped within 2-3 business days after receiving your payment. Custom products may require additional processing time for design approval. Please note that the estimated processing time does not include weekends (Saturday and Sunday) or public holidays.

Shipping Methods

We partner with reliable international carriers like DHL, UPS, and FedEx to ensure timely delivery. Shipping options will be provided during checkout, allowing you to choose the best method based on your needs.

Shipping Cost

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We offer competitive rates, and any discounts or promotions will be applied at checkout.

Delivery Time

Standard delivery to the US typically takes 7-10 business days, depending on the shipping method you choose. Expedited shipping options are available for faster delivery. Please note that the estimated delivery time does not include weekends (Saturday and Sunday) or public holidays.

2. International Shipping (Worldwide)

Processing Time

Similar to US orders, international orders are processed within 2-3 business days. Custom products may require additional time for design approval. Please note that the estimated processing time does not include weekends (Saturday and Sunday) or public holidays.

Shipping Methods

We use trusted carriers like DHL, UPS, FedEx, and local postal services to ensure that your order reaches you safely and promptly.

Shipping Cost

International shipping costs are calculated based on the weight, size, and destination of the order. You can view the shipping fees before completing your purchase at checkout.

Delivery Time

Delivery times vary depending on the destination country. Most international orders are delivered within 10-14 business days. Please note that certain locations may require additional time due to customs processing. The estimated delivery time does not include weekends (Saturday and Sunday) or public holidays.

Tracking Your Order

Once your order has shipped, you will receive tracking information. You can use this tracking number to monitor the status of your shipment.

Important Notes

• We strive to ensure that all orders are shipped in a timely manner. However, please note that delays may occur due to unforeseen circumstances, such as customs processing or high seasonal demand.
• If you have any questions or concerns about your order's shipping status, feel free to contact our customer service team. We are happy to assist you.